02 电话礼仪(1/5)
02 电话礼仪
接打电话有一套
dialogue
tom is making a call to one of his customers and inquiring something about the products he sold before.
汤姆正在给他的一位客户打电话，向他咨询以前售出的产品的状况。
tom: hello, this is tom kant from international trade co. limited. could i speak to mr. smith?
汤姆：你好，我是国际贸易有限责任公司的汤姆·康德。我可以和史密斯先生通电话吗？
mr. smith: speaking please.
史密斯先生：我就是。
tom: i'm sorry to disturb you. you purchased our equipment last year and now i'd like to find out about their workings. are they still in gear now?
汤姆：很抱歉打扰您了。您去年购买了我们的设备, 我现在想了解它们的使用情况。它们现在是否还正常运转？
mr. smith: yeah, exactly! we bought them last year. at present, they are still in good condition.
史密斯先生：是的，我是去年购买的。目前，它们状态良好！
tom: that's it! all of them have first-class quality and performance. every instrument is subject to strict inspection before shipment. now we have researched and developed new products.
汤姆：这就对了！它们的质量和性能都是一流的。每件设备在装运前都是经过严格检验的。现在，我们还研发了新产品。
mr. smith: your company is developing so fast. maybe later on we'll cooperate again.
史密斯先生：你们公司发展得真快。或许以后我们还会再次合作。
tom: that's terrific! if any, please remember to call us. i won't keep you any longer.goodbye, mr. smith.
汤姆：那太好了！如果有需要的话，记得联系我们。我就不再打扰您了！再见，史密斯先生。
mr. smith: bye!
史密斯先生：再见！
notes
1. working [w?:ki?] n. 运作；工作方法；劳动
2. be in gear 处于正常工作情况的
3. in good condition 状况良好
4. be subject to 遭受；服从；以……为条件
5. inspection [in'spek??n] n. 检查，检验；视察
小贴士
1. hello, may i speak to william?
你好，我可以和威廉通电话吗？
也可以这样说：
may i have william, please?
2. i have something urgent to consult miss brown.
我有急事要找布朗小姐。
3. i'm sorry to call you so late.
对不起，这么晚打来电话。
4. i hope i didn't catch you at a bad time.
希望没有打扰你。
5. who is that speaking?
请问您是哪位？
也可以这样说：
who is calling, please?
6. i'm sorry to have kept you waiting so long.
抱歉让你久等了。
7. cou
接打电话有一套
dialogue
tom is making a call to one of his customers and inquiring something about the products he sold before.
汤姆正在给他的一位客户打电话，向他咨询以前售出的产品的状况。
tom: hello, this is tom kant from international trade co. limited. could i speak to mr. smith?
汤姆：你好，我是国际贸易有限责任公司的汤姆·康德。我可以和史密斯先生通电话吗？
mr. smith: speaking please.
史密斯先生：我就是。
tom: i'm sorry to disturb you. you purchased our equipment last year and now i'd like to find out about their workings. are they still in gear now?
汤姆：很抱歉打扰您了。您去年购买了我们的设备, 我现在想了解它们的使用情况。它们现在是否还正常运转？
mr. smith: yeah, exactly! we bought them last year. at present, they are still in good condition.
史密斯先生：是的，我是去年购买的。目前，它们状态良好！
tom: that's it! all of them have first-class quality and performance. every instrument is subject to strict inspection before shipment. now we have researched and developed new products.
汤姆：这就对了！它们的质量和性能都是一流的。每件设备在装运前都是经过严格检验的。现在，我们还研发了新产品。
mr. smith: your company is developing so fast. maybe later on we'll cooperate again.
史密斯先生：你们公司发展得真快。或许以后我们还会再次合作。
tom: that's terrific! if any, please remember to call us. i won't keep you any longer.goodbye, mr. smith.
汤姆：那太好了！如果有需要的话，记得联系我们。我就不再打扰您了！再见，史密斯先生。
mr. smith: bye!
史密斯先生：再见！
notes
1. working [w?:ki?] n. 运作；工作方法；劳动
2. be in gear 处于正常工作情况的
3. in good condition 状况良好
4. be subject to 遭受；服从；以……为条件
5. inspection [in'spek??n] n. 检查，检验；视察
小贴士
1. hello, may i speak to william?
你好，我可以和威廉通电话吗？
也可以这样说：
may i have william, please?
2. i have something urgent to consult miss brown.
我有急事要找布朗小姐。
3. i'm sorry to call you so late.
对不起，这么晚打来电话。
4. i hope i didn't catch you at a bad time.
希望没有打扰你。
5. who is that speaking?
请问您是哪位？
也可以这样说：
who is calling, please?
6. i'm sorry to have kept you waiting so long.
抱歉让你久等了。
7. cou
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